Practice Business Manager (PM)
The purpose of this role is provide business leadership and management to ensure the Practice provides high quality patient care within a safe, caring, responsive, efficient and well-led working environment. Areas of responsibility include Staff Management, Financial Management, Premises Compliance, Practice Operations and Patient Services, Information Management and Technology, Practice Communications, and Health and Safety
Assistant Practice Manager (APM)
The APM provides support to the Practice Business Manager in managing the Practice to meet its agreed aims and objectives ensuring that services are meeting the needs of its registered patients and all regulatory requirements.
The Secretaries provide a full secretarial support to include an efficient typing service and assistance with referring patients to secondary care (hospital). They will resolve any problems with the the Choose and Book referral system and expedite referrals where instructed to do so by the GPs. They also assist with the completion of medical reports and copy medical records for patients, solicitors and insurance companies.
Receptionists and Team Leaders
Our team of Receptionists and Team Leaders are responsible for a wide range of reception duties including front of house services and patient signposting. They have an important role to play in making sure patients are seen by the right healthcare professional the first time.
There is a misconception that Receptionists are curt and have an apparent determination to be anything but helpful. This is not true! They do not create unnecessary barriers between the patient and the GPs, and they shouldn’t be blamed for things that are outside of their control. They have a very demanding role and there is very little appreciation of the emotional stress placed on GP receptionists. All our receptionists will go the ‘extra mile’ for their patients where they can… so the next time you perceive that the receptionist is being obstructive, please remember that they do really care.
The Practice supports the Governments “Zero Tolerance” policy and will not tolerate aggression, swearing, or inappropriate and unacceptable behaviour towards reception staff or any other staff member on the premises. Patients are given a warning and/or removed from the list immediately.
The aim of this role is to streamline the flow of clinical correspondence throughout the Practice. The content of the letters are scanned, coded and appropriately summarised into patients medical records and where indicated directed to an appropriate clinician for their attention. The correct handling of this information is vital to ensure safe patient care. They are responsible for the overall quality of the data held within patients medical records.