In return, patients can expect to access a range of services provided with respect and confidentiality including:
- A single phone number for the booking of appointments
- Immediate attention for very serious illness and life threatening emergencies – although this may entail a direct referral to 999 or A&E
- Urgent attention for serious illness or very painful conditions – although this may entail a direct referral to 999 or A&E
- Appropriate appointments for non-urgent conditions
- Home visits for people too sick to attend surgery – only when deemed clinically necessary and following any associated/appropriate risk assessment
- Repeat prescriptions available within agreed time limits
- Annual reviews of long term conditions e.g. diabetes, asthma and raised blood pressure
- Clean, safe and well equipped surgery premises
- Appropriate investigation of diseases
- Appropriate treatment and management
- Referral to a specialist when required